Finally I’m online again. We have moved to a new house and our ISP have very long lead time for installing an ADSL connection. It would be interesting to do a Value Stream Map on that process. Maybe they haven’t identified what customer value really is. I would love to host that workshop…

I’m starting to understand the new organization and why I’m there. I will have much focus on Lean, Innovation and Business Improvement, as well as managing projects. So I expect to post articles on these subjects in the future.

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